Before:

• Non-Google-friendly website
• No direct booking from the website
• Limited social media usage

After:

• Increased Sales and Direct Bookings:

  • Direct booking capabilities were integrated into the website, resulting in a significant increase in sales.
  • Minimized reliance on travel agencies, allowing for a more streamlined and cost-effective booking process.

• Google-Friendly Website:

  • Implemented SEO strategies to enhance the website’s visibility and search engine ranking, making it more accessible to potential guests.

• Enhanced Customer Interaction:

  • Feedback form implementation on the website facilitated direct communication with guests.
  • Increased customer happiness through prompt responses and personalized interactions based on the feedback received.

• CRM System Implementation:

  • Developed a cutting-edge CRM system featuring QR-code technology in each hotel outlet (main restaurant, restaurants, bar, SPA, club, room service).
  • Enabled seamless customer tracking and personalized services based on individual preferences.

• Innovative Advertising via QR-Code System:

  • Leveraged the QR-code system to promote new offers, services, and events, enhancing guest engagement and awareness.

• Strategic Social Media Management:

  • Formulated and executed a robust social media strategy to boost the hotel’s online presence.
  • Achieved increased engagement on social media profiles, fostering a vibrant and active community.

• Comprehensive Media Production:

  • Executed a full-scale overhaul of website UI/UX, website development, and ensured mobile responsiveness.
  • Conducted professional photography and videography to visually showcase the hotel’s offerings and atmosphere.

• Ads Management:

  • Strategically managed online advertisements to target the right audience and drive traffic to the website.

Fuel Digital Agency’s collaboration with Lord’s Palace Hotel & Casino exemplifies our commitment to delivering results-driven digital solutions. We are proud to have played a pivotal role in the hotel’s digital transformation, driving growth, and enhancing the overall guest experience.